Refund & cancellation policy

The 14-day guarantee, how monthly cancellation works, and what happens to one-time projects and ad spend.

Last updated: 28 October 2026

Our services are digital, so "return" means cancellation and refund. We keep this simple on purpose: no cancellation penalties, no fine-print conditions, no retention script.

1. First-month satisfaction guarantee

New monthly clients: if you are not satisfied within the first 14 days of your first billing cycle, tell us in writing and we refund that first month's fee in full and stop work. One guarantee per client. It does not apply to one-time projects, which are covered by section 3.

We will ask what went wrong, because the answer is useful. You are not obliged to explain, and the refund does not depend on your answer.

2. Monthly services

  • Billed in advance, month-to-month.
  • Cancel any time by email to celtyltechllc@ssnmails.com. Cancellation takes effect at the end of the current paid cycle, and no further charges occur after that.
  • Partial months inside an already-paid cycle are not pro-rated, but all work delivered up to that point is yours to keep.
  • If we cancel without cause, we refund the unused portion of the current cycle.

3. One-time projects

Audits, setups, builds and strategy projects are fully refundable before work begins. Once work has started, refunds are pro-rated against the milestones already delivered, as defined in your proposal. Delivered work product always remains yours.

4. Advertising spend and third-party costs

Ad spend, software subscriptions and platform fees are paid by you directly to the provider and are not refundable by us, because they never pass through our accounts.

5. How to cancel or request a refund

  1. Email celtyltechllc@ssnmails.com with your business name and the service.
  2. We confirm receipt within one business day and the outcome within two.
  3. Approved refunds are issued to the original payment method within 10 business days.

You can also call +1 (601) 283-6669, but written notice is what starts the clock.

6. If we miss the mark

Our reports include the misses. If a service consistently underperforms against the roadmap we agreed, tell us — we will either fix the plan at no extra cost or help you transition, including a full handover of every account and asset in your name.

7. Chargebacks

If you believe an invoice is wrong, contact us first. We will resolve it faster than a bank dispute, and a chargeback filed without contact usually costs both sides weeks.

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